FAQ
Frequency Asked Questions
Simply, here’s how:
● Browse our Selection: View and choose any item from our collections available, pick your size and add it to your basket.
● Confirm your Purchase: View the product in your basket, add your delivery location and proceed to checkout.
● Provide your Details: Enter your shipping address, verify your payment method, and accept the Terms and Conditions.
● Complete the Payment: Use your bank card/EFT to pay for your order and we’ll send you a confirmation on your email with the order details.
Absolutely! We take pride in creating custom garments tailored to your unique preferences and specifications. Whether it’s a personalized design, specific measurements, or unique fabric choices, we’re here to bring your vision to life. Get in touch with us to further discuss your requirements!
While we may not be able to replicate the exact design due to low stock availability, we’re committed to finding a solution that suits your needs. Through collaboration, we can make minor alterations to specific aspects of the garment to create a similar product that aligns with your budget. Your satisfaction is our priority, and we’ll work closely with you to ensure you receive a garment you love. Let’s discuss the possibilities and create something wonderful together!
Thank you for your enthusiasm! At our company, we’re continuously dedicated to setting trends and pushing boundaries in our category. As such, we meticulously design new products to ensure they reflect the latest styles and meet our high standards of quality.
Typically, we launch new seasonal collections on an annual basis to showcase our latest innovations and keep our offerings fresh and exciting. Rest assured, we’re hard at work behind the scenes to bring you our next new range, and we can’t wait to unveil it when the time is right!
You will be able to track your order once you have received a shipping confirmation email from our warehouse. You can use the tracking number to see where your package is and the expected date of delivery. If you need further assistance feel free to reach us at info@laudher.com
All orders are usually processed within 24 – 48 hours. In the event of a cancellation or change we advise that you email us right away. We will aim to respond as promptly as possible. However, due to our quick turnaround time if your order has already been processed and or shipped then it may be too late to cancel or change your order and you would have to go through the return or exchange process if it’s applicable to your order.
We ship many orders throughout the day. In the event you received an incorrect product, please email info@laudher.com with your online order receipt and a picture of the product you received. As soon as we get the proper information, we will take care of the issue as promptly as possible.
We try our best to make sure the colour on the website best resembles what color the product actually is. Due to differing pixels and monitor resolutions, the colour quality may appear different on laptops, phones, and screens. If you would like us to send you in person pictures of products feel free to email us at info@laudher.com and we will send you in person pictures to help you proceed with order. If you would like to return please refer to our return/exchange instructions.
All used or worn merchandise, sale, clearance, blowout sale items are FINAL sale. No refunds or store credit will be issued for these items.
Flash Sales / Markdowns / Discount Codes will not be honored before or after the announcement of this sale and applies to purchases during the time-frame the sale or promotion is being held.
All items purchased during flash sales, seasonal sales, blowout sales, with use of discount code over 20% off are final sale and may only be awarded store credit.
All accessory products are FINAL SALE and will not be returned and refunded due to hygienic reasons. See here, for more information regarding our return policy.
Find Abayas
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The abaya, worn by some Muslim women, is a long, loose-fitting robe covering the body except face, hands, and feet, expressing religious modesty.
Find Thobes
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The thobe, or kurta, is a long robe worn by men, symbolizing modesty, identity, and cultural pride in Arabian societies, reflecting Islamic principles.
Find Hijabs
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The hijab, worn by Muslim women as a symbol of modesty in accordance with Islamic teachings, is a scarf/head covering that conceals the hair and neck.
CAN'T FIND WHAT
YOU'RE LOOKING FOR?
Send us an email to tell us what’s up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
- Standard Delivery Fee in South Africa
- Quick & Easy Secure Online Payments
- Efficient Sales Assistance Support Channels
- Returns Policy in Under 14 Days
