Policies
A. Packaging:
All of La-Udher’s packaging has a heavy rustic theme. The abayas and hijabs come in laser engraved La Udher logo wooden boxes. Since the packaging is so aesthetically pleasing, it doesn’t require any additional gift-wrapping material.
B. Rewards Policy:
Keep a lookout. Coming soon.
C. Delivery:
La- Udher has a standard charge of R99 for delivery to any address in South Africa. This is subject to change if the area is marked as Grey Zone by the courier company. Standard orders are delivered nationwide within 3–5 business days. Custom-made clothing orders are delivered within 7–10 business days. For ordinary orders, these delivery periods start when your order is placed. For lay-by purchases, these delivery periods start after the final payment. International shipping depends on one’s location. All orders are shipped via Fastway or The Courier Guy. Both are reliable, timetabled delivery services where one can conveniently track one’s order online. For further information, please feel free and comfortable to contact us.
D. Contact:
We are on hand for any information needed regarding the brand, products, sizing, delivery, order queries or any of our policies.
Our telephone line is available from Monday – Sunday from 9am – 5pm.
Mobile/ Whatsapp: +27 76 976 0122/+27 60 542 4286
E. Sizing Guide:
Measuring your body size:
1. Bust: Measure around the fullest part.
2. Waist: Measure around natural waistline. For high waisted garments, measure slightly higher where you’d prefer the garment to sit the highest perfectly.
3. Hips: Measure around the fullest part.
F. Testimonials:
Please feel free to leave an appreciation/ comment if you were satisfied with our services. We always aim to please all our customers and leave them excited enough for their next purchase.
H. Returns Policy:
For an approved voluntary size or style return, we offer an exchange or store credit rather than a cash refund. This voluntary offer does not limit any refund or other remedy required by law.
Where the law requires a refund, we will provide one; you do not have to accept store credit instead.
Read our Refunds and Returns policy for return arrangements, exchanges, store credit and your legal rights.
