1. Requesting a voluntary exchange

For an approved voluntary size or style return, we offer an exchange or store credit rather than a cash refund. To request a voluntary return, email info@laudher.com within 14 days of delivery. Items must be unworn and unwashed, with their tags attached. This voluntary offer does not limit any refund or other remedy required by law.

We will review your request and assess the item, including its condition and any reported damage, before confirming an exchange or store credit. A request is not automatically approved. We will explain the outcome and next steps. Where store credit is agreed, it will equal the price paid for the returned garment and can be used towards future purchases from La-Udher. This does not require you to accept store credit where you have a legal right to a refund.

2. Courier costs for voluntary exchanges

For an approved voluntary size or style exchange, the customer pays the courier cost of returning the item and sending the replacement. This applies only to our voluntary exchange offer. It does not replace the different rules for faulty or incorrect goods or a legal right to cancel an online purchase.

Courier returns go to our business address: Upper Level Unit 9, Platinum Square, 2 Protea Avenue, Lenasia Ext 3, 1827, South Africa. Email info@laudher.com for return arrangements.

3. Your legal rights

Our voluntary exchange conditions do not take away your rights under South African consumer law. Where the law requires a refund, we will provide one; you do not have to accept store credit instead.

For a qualifying quality fault under the Consumer Protection Act, you may return the item within six months of delivery and choose a repair, replacement or refund as provided by the Act. The qualifying return is without a penalty and at our risk and expense. We may assess the reported problem to establish the applicable legal remedy.

Please contact us if an item is incorrect, damaged on delivery or does not match what was agreed. We will provide the remedy required by applicable law. The 14-day voluntary exchange limit, tag requirement and customer-paid exchange courier costs do not limit these legal rights.

4. Eligible online cancellations

Where the Electronic Communications and Transactions Act applies, you may cancel an eligible online purchase without a reason or penalty within seven days after receiving it. A full refund of the payment is due within 30 days of cancellation. The only charge the Act permits is the direct cost of returning the goods. No additional charge or deduction is introduced by this policy.

This cooling-off right excludes goods genuinely made to your specifications or clearly personalised. Making a standard item after an order is placed does not, by itself, establish that exception. Your rights relating to faults, incorrect goods and agreed specifications remain protected.

Email info@laudher.com for help with return arrangements. If available, include your order number and a short explanation so we can find your order. This helpful information is not an extra condition of your legal rights. A legal cancellation does not depend on approval of a voluntary exchange.